Incident ResponseServices Malaysia
When a cyber attack strikes, every minute counts. Our certified incident response team provides rapid containment, expert forensic investigation, and complete recovery support for Malaysian businesses.
NIST Incident Response Framework
We follow the industry-standard NIST framework enhanced with our proprietary techniques developed from handling hundreds of incidents across Malaysian organizations.
Preparation
Establish incident response plans, playbooks, and communication protocols before incidents occur.
Identification
Detect and confirm security incidents through monitoring, alerts, and threat intelligence.
Containment
Isolate affected systems to prevent lateral movement and limit damage. Average response under 15 minutes.
Eradication
Remove threat actors, malware, and compromised artifacts from the environment completely.
Recovery
Restore systems to normal operations with enhanced security controls and monitoring.
Lessons Learned
Document findings, improve defenses, and update response procedures for future incidents.
Expert Response for Any Incident
From ransomware to APT intrusions, our team has the expertise to handle the most sophisticated cyber threats targeting Malaysian organizations.
Ransomware Response
Expert handling of ransomware attacks including decryption analysis, negotiation support, and system recovery.
- Rapid containment
- Ransom negotiation support
- Data recovery assistance
- Root cause analysis
APT Investigation
Investigation of advanced persistent threats targeting your organization with nation-state level sophistication.
- Threat actor attribution
- TTPs analysis
- Lateral movement tracking
- Compromise timeline
Malware Analysis
Deep analysis of malicious software to understand capabilities, origins, and indicators of compromise.
- Static & dynamic analysis
- Reverse engineering
- IOC extraction
- Threat intelligence
Data Breach Response
Comprehensive response to data breaches including impact assessment and regulatory notification support.
- Data exposure assessment
- PDPA notification support
- Evidence preservation
- Stakeholder communication
Route active incidents faster
If the incident already has a clear symptom, start with the matching response path so containment, evidence capture, and recovery planning begin with the right checklist.
Ransomware response
Contain encryption, assess decryptor options, validate backups, and plan a safe rebuild.
Open response pathAutoCount SQL recovery
Triage encrypted AutoCount SQL files, SQL Server exposure, backups, and restore sequence.
Open response pathGlobeImposter 2.0
Validate GlobeImposter indicators, decryptor feasibility, entry point, and recovery options.
Open response pathRDP / RustDesk compromise
Investigate remote-access abuse, off-hours logons, persistence, and lateral movement.
Open response pathChoose Your Protection Level
On-Demand Response
Emergency incident response when you need it most.
- Expert forensic analysis
- Containment & eradication
- Post-incident report
- Recommendations
Annual Retainer
Priority response with guaranteed SLAs and proactive services.
- 1-hour response guarantee
- Dedicated response team
- Proactive threat hunting hours
- Quarterly readiness assessments
- Tabletop exercises
- Discounted response rates
- Executive briefings
Frequently Asked Questions
What is your average incident response time?
Response terms depend on scope and are agreed in writing, either per engagement or under an annual retainer. Contact us and we reply within 1 business day.
Do you offer incident response retainer services?
Yes, we offer annual retainer packages that guarantee response times, include proactive threat hunting hours, and provide discounted rates for incident response engagements. Retainer clients receive priority response and dedicated account management.
What types of incidents do you handle?
We handle all types of cyber incidents including ransomware attacks, data breaches, business email compromise (BEC), insider threats, APT intrusions, DDoS attacks, and web application compromises. Our team is experienced with incidents affecting financial institutions, healthcare providers, and government agencies.
Can you help with regulatory compliance after a breach?
Yes, we provide comprehensive support for PDPA breach notifications, Bank Negara RMiT reporting requirements, and other regulatory obligations. Our reports are designed to meet Malaysian regulatory standards and support legal proceedings if needed.
What certifications do your incident responders hold?
Our incident response team works across individual CREST CPIA, GCIH, GCFA, GREM, OSCP, and CISSP certification tracks. Our NACSA CSSP licence application has been submitted. We follow NIST and SANS incident response frameworks.
Related Services
Complementary services Malaysian buyers commonly pair with incident response.
Don't Wait Until It's Too Late
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